Sometimes the workflow isn't wrong. The software is.
Generic software usually starts with a predefined process and asks people to conform to it. ZeroSilo starts by understanding the actual problem, the people involved, and the way good work already happens.
Observe first. Build second.
Technology should remove friction without destroying the useful parts of an existing process.
Understand
What are people actually trying to accomplish? Where does information come from? Where does it get stuck?
Connect
Reduce duplicate entry, disconnected systems, hidden information, manual handoffs, and unnecessary reconciliation.
Improve
Once the workflow is visible and connected, use real evidence to make it faster, simpler, and more useful.
Credible feature requests make the whole system better.
The best improvements often come from a real user showing a real problem with enough evidence to understand it correctly.
Show the problem.
Screenshots, example records, attachments, short recordings, or even a hand-drawn example can make the need concrete.
Explain the outcome.
What needs to happen? What can't happen today? Who is affected? What would a successful workflow look like?
We don't need another silo.
If a new tool creates another disconnected place to maintain the same information, it hasn't solved the whole problem.